Delivery & Shipping

Wenut sells a digital product — prepaid session credit. There is no physical product and nothing is shipped by post or courier. This policy explains how your purchase is delivered.

1. What you receive

When you buy a plan, you receive prepaid credit (Wenut Stars) added electronically to your Wenut account. You use that credit to check in to sessions at partner gyms.

2. Delivery method & time

Delivery is electronic and instant. As soon as your payment is confirmed by our payment provider, Paymob, your credit is added to your account balance — typically within a few moments. You can see your updated balance in the Wenut app.

3. Delivery cost

There are no delivery or shipping fees. The price you see for a plan is the full price you pay.

4. If your credit hasn't appeared

In the rare case your credit is not reflected shortly after a successful payment, please reopen the app to refresh your balance. If it still does not appear, contact us at support@wenut.fit or +20 128 218 0717 with your payment reference, and we will resolve it promptly. If a payment was taken but no credit was delivered, we will credit your account or refund the charge in full (see our Refund & Cancellation Policy).

5. Service area

Wenut credit is used at partner gyms in Cairo, Egypt. New locations are added over time and appear in the app.

6. Contact us

Wenut — 86 Industrial Area, New Cairo, Cairo, Egypt.
Email: support@wenut.fit
Phone: +20 128 218 0717