Refund & Cancellation

This policy explains how cancellations and refunds work for prepaid session plans purchased from Wenut. It applies to purchases made through the Wenut app, with payments processed by Paymob.

1. Unused credit — 14-day refund

If you change your mind, you may request a refund of unused prepaid credit within 14 days of purchase. Approved refunds are returned to your original payment method through Paymob. The refunded amount corresponds to the unused credit at the fixed rate of 1 Star = 10 EGP.

2. Used credit

Credit that has already been used to check in to a gym session has been consumed and is not refundable. If only part of your credit has been used, the remaining unused portion may still be refundable under Section 1.

3. Promotional & gifted credit

Bonus, promotional, or gifted credit (credit you did not pay for) has no cash value and is not refundable.

4. Incorrect, failed, or duplicate charges

If you were charged in error, charged twice for the same order, or charged for a purchase that did not add credit to your account, contact us and we will investigate and refund any incorrect charge in full.

5. How to request a refund

Email support@wenut.fit or call +20 128 218 0717 with the account phone number, the date of purchase, and the plan amount. We aim to review requests within 2 business days.

6. Processing time

Once a refund is approved, it is issued to your original payment method through Paymob. Depending on your bank or card issuer, it may take up to 14 business days for the amount to appear on your statement.

7. Contact us

Wenut — 86 Industrial Area, New Cairo, Cairo, Egypt.
Email: support@wenut.fit
Phone: +20 128 218 0717